Shipping policy
Order Processing Time
- Processing time: 1 to 3 business days (Monday to Friday).
- Order cut-off time: 11:00 PM (UTC+01:00 – Paris Time).
- Orders placed on weekends: Shipped the next business day.
Delivery Times & Methods
- Free Shipping with Tracking: Offered for all orders to France.
- Estimated delivery time: 5 to 10 business days (excluding weekends and holidays).
- Carriers used: Colissimo, La Poste, Royal Mail and other reliable partners depending on the destination.
Shipping Fees
- France: Free shipping on all orders.
- Transparency: No hidden fees – all costs are clearly displayed at checkout.
Order Tracking
- Notification: You will receive an email with tracking information as soon as your order is shipped.
- Online tracking: Track your package via our tracking page.
- Support: Our team is available for any questions regarding delivery.
Modifications & Cancellations
- Address change: Please contact us within 24 hours of your order for any modifications. No changes are possible once the order has been shipped.
- Order cancellation: Cancellations are only possible before shipment. Contact us quickly.
Damaged or Lost Package
- Damaged package: Refuse the package if you notice any damage upon delivery. If you were not present at the time of delivery, contact us as soon as possible with supporting photos.
- Insurance included: All shipments are insured against loss or damage during transport.
Ecological Commitment
- We use recyclable and sustainable packaging to minimize our environmental impact.
Legal Information
Store Name: Fembra
Business Address: 40 Bd Haussmann, 75009 Paris, France
Phone: +33 1 42 82 34 56
Customer Service Hours : Monday – Friday 9:00 AM – 5:00 PM